Your Questions, Answered. Gear Up and Get Informed.

Welcome, Savages and Dreamers. You’re here for bold statements, functional gear, and a culture that moves as fast as you do. We’ve built our gear for your journey, and this FAQ is built to get you the info you need – no fluff, all function. Can’t find what you’re looking for? Hit us up at the bottom.

🎒 THE GEAR & THE CULTURE

Spray Ground isn’t just bags; it’s wearable identity. From the streets to the skies.

+ Who is the Spray Ground customer?

The Global Savage. You’re a student in London, a creator in Tokyo, a traveler in New York. You value bold design, streetwear culture, and functionality that keeps up with your dynamic life. Whether you’re repping Dragon Ball Z, planning your next trip with our Carry-On Luggage, or need a Crossover Clutch for the weekend vibe – you see gear as a canvas for your identity.

+ What’s the vibe of Spray Ground products?

Where Streetwear Meets Function. Our products are conversation starters. Think bold graphics (like our MIAMI VICE and SAVAGES collections), innovative designs (Crossover Clutches, Shoe Holders), and built-to-last quality for the concrete jungle. It’s gear that performs, whether you’re at a convention, on a hill, or navigating the daily grind.

+ What kind of products do you sell?

We’re your one-stop for statement carry. Dive into:
🎒 Backpacks & Bags: JUST BACKPACKS, MINI BACKPACKS, HANDBAGS, CROSSBODYS, DUFFLES.
🧳 Travel: CARRY-ON LUGGAGE, LUGGAGE.
✨ Accessories & Specials: BEANIES, GLOVES, POUCHES, GEAR, COLLABS, and iconic collections like DRAGON BALL Z and HILLS.
Mix and match with our BUNDLES for the ultimate look.

🌍 SHIPPING & THE GLOBAL JOURNEY

From our warehouse to your doorstep, fast and secure.

+ Where do you ship?

We ship WORLDWIDE. From the streets of Miami to distant shores. Our system automatically checks your address at checkout. (A few remote/conflict areas and parts of Asia may be excluded).

+ What are my shipping options?

Choose your speed to match your tempo:

🚀 EXPRESS TRACK (Standard Shipping): For the movers.
– Carrier: DHL or FedEx
– Cost: Flat rate of $12.95
– Timeline: 1-2 days processing + 10-15 days after dispatch.
– Vibe: Tracked, insured, built for speed.

🎧 SAVAGE SAVER (Free Shipping): For the strategic dreamer.
– Carrier: EMS
– Cost: FREE on orders over $50!
– Timeline: 1-2 days processing + 15-25 days after dispatch.
– Vibe: Plan ahead, save your coins.

+ How long does order processing take?

We’re not a slow-motion replay. All orders are packed and handed off to our carrier partners within 1-2 business days. You’ll get tracking info the moment your journey begins.

💳 PAYMENT & SECURITY

Seamless, secure, and no drama.

+ What payment methods do you accept?

Keep it seamless. We accept:
💳 VISA
💳 MasterCard
💳 JCB
🔗 PayPal
All transactions are secure and encrypted.

↩️ RETURNS & SATISFACTION

We believe in bold design and your satisfaction.

+ What’s your return policy?

Not feeling the fit? If your gear doesn’t match your vision, you have 15 days after delivery to initiate a return. The item must be in its original, unused condition with all tags attached. Start the process by contacting our crew at [email protected].

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. Refunds are processed to the original payment method once we receive and inspect the return.

📦 ORDER & ACCOUNT SUPPORT

+ How do I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number and a link to follow your gear’s journey across the globe. Keep an eye on your inbox (and spam folder)!

+ I need to change or cancel my order. Can I?

We start packing fast to get your gear to you! If you need to make a change, contact us immediately at [email protected] with your order number. We’ll do our best to help if your order hasn’t entered the packing process.

STILL GOT QUESTIONS?

We’re here for you. Reach out to the crew:

📧 Email: [email protected]

📍 HQ: 2904 Berry Street, Colorado Springs, US 80904

Your journey starts here. Explore & Ship Now.

// Optional: Add simple toggle animation document.querySelectorAll(‘.question’).forEach(item => { item.addEventListener(‘click’, event => { // This toggles the ‘active’ class on the next sibling (the answer div) let answer = item.nextElementSibling; answer.classList.toggle(‘active’); // Change the symbol from + to – or vice versa (simple version) if (item.textContent.includes(‘+’)) { item.textContent = item.textContent.replace(‘+’, ‘-‘); } else if (item.textContent.includes(‘-‘)) { item.textContent = item.textContent.replace(‘-‘, ‘+’); } }); });